Why Gensuite

Gensuite was a major find at KAR and very welcomed. Laura and Lindsay and the entire Gensuite team have exceeded any expectation set and we greatly appreciate their hard work. I am excited for this addition into KAR’s EH&S program and look forward to building the business relationship.

The Gensuite product evolution is profound and intuitive – there is not a single application that has not been thoughtfully designed, developed, and tested – all accompanied by detailed support and training materials.

…The feedback we heard from our sites is that Gensuite is one of the best things our company has ever done for EHS!…

I got the email and am going through the registration! I popped up on my screen and it (Gensuite) felt like home!

The detail now required on I&M forms in Gensuite has enabled a much more focused and deep dive approach to incident investigation and reporting by front-end users, and has definitely driven the increased quality of initial incident investigations that we are seeing today. Event reporting in particular, and the ability to flag high and potentially high severity incidents, has resulted in incident visibility and detailed reporting parity we didn’t have with our previous system, and a confident reassurance that lessons learnt and actions to mitigate future recurrences are being documented and built upon.

The thing that has been the most consistent is that we work together as partners to evolve these applications.There is a dialogue, where both sides are sharing ideas and really listening to each other. I think what’s remarkable about working with the Gensuite team is how much it feels like a collaboration with somebody that you are partnering with.I think that’s exemplary. You can work with someone who is a service provider, and they can say, here are our service options, pick the one that is right for you and we can explain it to you. What you get when you work with the Gensuite team is something a little bit different. This is someone who says, what you are trying to do as a business and why are you trying to do it. Sometimes they will come back to you with ideas of how to do that thing, which you didn’t envision.

We were looking for a unified database for our injury and vehicle incidents primarily. [Gensuite] is basically a one stop for us anytime we have questions about an incident or an employee injury we have one place to go for it and that’s nationwide now, we didn’t have that previously.

Gensuite has improved our business by providing that communication between tools and the suite of applications. There is an interconnection. Whether it’s about an injury, an illness, or an event; but still being able to tie in finance. [Gensuite] connects that information in a smart way, so that you can pull it out and learn from the events that you are putting in, and really create something from it.

With the Healthcare business, our primary customers are hospitals and clinics which are regulated by the Joint Commission, which is a major accreditation body for them. Without that they don’t get their reimbursement. We voluntarily decided to have our business accredited by them. It’s a very rigorous process, with inspecting our facilities, we needed a quality management system. That’s where Gensuite came in. Gensuite was vital to getting our accreditation three years ago. The ability to report our quality incidents and to be able to manage that data. To do data mining and continuous improvement. We built a system specific to our operation. The Joint Commission was really impressed, having never seen anything to that extent being used. We also required specific training using training tracker. Gensuite was a very key component for that.

What we needed to do was provide our customers with greater confidence that our compliance work was getting them the compliance status that they needed. We needed a way to be more transparent and communicate more effectively and efficiently. We needed a way to make sure that our field staff and our clients could access the data and see what was going on. We achieved that by using Gensuite Compliance Calendar, Permit Manager, Action Tracker, and Doc Manager. So far our clients and our project teams have had an overwhelming positive response to using this tool.

When we are out in the field, you are able to detect real time and you are able to escalate. Through this process you’re able to prioritize and simplify, and know where your issues are at. Those are the real advantages we were able to take with the Gensuite system. We have used this [Gensuite] system to drive accountability, lower risks, and improve our performance and productivity as a result.

There was no one way to measure risk at a site and then translate that to our leadership. So I was honored to lead a team of security professionals to develop a tool to quantify risks. It needed to be global in nature. In some cases they answered 150 questions, regarding site, they didn’t have the time and capability to do this. With the Gensuite tool, we like that it’s permissible and historically tracking. We wanted a review and approval period. The Gensuite team came up with a great tool, online and in profiler that allowed us to put risks in a very manageable state. And to give our leadership one dashboard.

It’s the first year we implemented the conflict minerals program. Saving time and effort, when contacting the suppliers was very important to us. The tool itself has been phenomenal. Basically the tool does all the work for us, especially with the all of the reminders. It made us very efficient so we can go ahead and do other work as necessary.

The one that we use the most at our site is the Compliance Calendar. There was actually nothing tracking when anything was due to our customer. So I’ve actually started using the Compliance Calendar to schedule all of the reports that we have to generate, the times that we need them, and the setup for lab analysis. That has helped me organize all of the workers in a more effective manner, this has taken a away lot of stress.