I am delighted to announce that we surpassed 1 million registered users across our Gensuite Subscribers Community earlier this month (January 2019). Our applications now support 225+ companies globally, collectively serving 3+ million workers with safety, environmental, sustainability, quality, product stewardship, asset/equipment management, security, and responsible sourcing programs! This momentous milestone comes on the heels of our most successful year ever – 2018 – witnessing incredible growth in our global subscribers group and continued adoption of our product & services. New subscriber additions in 2018 increased by 40% versus 2017, as we successfully on-boarded 63 new subscribers with broad-based representation in Automotive, Energy, Industrial, Technology, Education and other sectors globally across North America, Europe, Middle East, India, South East Asia, China, and Australia. Our continued focus on customer satisfaction earned us high customer satisfaction marks, with subscriber retention remaining over 90+% and our active subscribers not only continuing to invest in expanded deployment and actively partnering with us to enhance and expand product functionality development, but also expanding the Subscribers Community by spreading the Gensuite word to peers in the industry. The Gensuite team grew rapidly as well to keep pace with our diverse subscriber group with our global team growing by 57% in 2018, now comprising an equally diverse team of 380+ technical professionals spanning 8 countries and 11 offices, including our newest Houston, TX area office. Our total services revenue grew by 26% and recurring subscriptions by 25% (year over year), with new subscriber sales volume increasing by 100%, highlighting the number and scale of our new subscriber additions!
Year 2018 was also an opportunity for us to give back to the community – in addition to participating in community projects at our local offices, the Gensuite Team launched a company-wide initiative to raise money to build a school in Malawi, Africa for buildOn, a nonprofit organization dedicated to supporting and developing schools in underprivileged communities. We successfully raised $30,000 to build the school through various fundraisers held all year, and we look forward to the fruition of the new school in August 2019!
In 2019, Gensuite plans to continue this momentum as part of our absolute commitment to innovation and evolution, and we hope you will think of us for opportunities into the future! Read more in our press release!