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Gensuite LLC
Associate Business Analyst
Cincinnati, OH
Full Time
Business Analysis & Support
Entry Level

Job Description
Begin your journey at Gensuite LLC

If you are looking for a variety of challenging projects with global reach, Gensuite LLC is right for you. Our team members enjoy a dynamic, positive work environment with opportunities that challenge and reward. Successful candidates demonstrate excellent communication and cross-functional team skills as well as a strong record of initiative and creativity and above all, a passion to create value for the customer.

We offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off; Company-sponsored group healthcare, vision & dental, and disability insurance plans; a 401(K) plan with Company matching contributions; as well as access to flexible spending, dependent care and Health Savings accounts.

Job Responsibilities
  • Receive and resolve user inquiries in a timely manner
  • Provide users step-by-step solutions in a user-friendly manner via email, phone, and/or resource tracking tool
  • Manage and prioritize inquiries and escalate as appropriate to each inquiry
  • Additional customer support project/task assignments, as assigned

Education and Qualifications
  • Associates Degree in information systems/computer science, engineering/science fields, communications, and computer-related training
  • Excellent written and verbal communication skills
  • Ability to accomplish projects in a timely manner
  • Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
  • Basic computer troubleshooting skills
  • Knowledge of writing queries involving multiple tables from MS Access, SQL Server, etc., highly desired
  • 1 to 3 years relevant user support role, highly desired